Do we need a call?
No, not at any point. Everything happens in writing: the brief, the drafts, your comments and approvals. Email me any question and I'll reply within 2 business hours (Mon–Fri, ET). If a walkthrough would help, I can send a short captioned screen recording showing how a sprint runs.
How do I ask questions before I buy?
Email hello@reorderink.com. You'll get a written answer within 2 business hours on weekdays. Or ask for a free teardown of your current emails first.
Have you worked with brands like ours?
Reorder Ink is a new business, so I don't have client results or testimonials to show you yet, and I won't invent any. Instead, read the three spec samples (written for fictional supplement and pet brands) and request a free teardown of your own emails. You'll see exactly how I think before you spend anything.
Do you need access to our Klaviyo account?
It's faster if I have it. Klaviyo lets you add a user with limited permissions, and you can remove them when we're done. If you'd rather not, I'll deliver paste-ready copy in Google Docs and your team builds it.
Do you design the emails?
I write the copy and build it in your existing Klaviyo template, with layout notes for each email (which image goes where, what sits above the fold). A brand-new template design isn't included.
We're not on Klaviyo. Can you still help?
Yes, for the writing. The copy works in any email platform; I'll deliver it in Google Docs. Building and scheduling is only included for Klaviyo.
How fast is it?
Drafts arrive within 5 business days of your brief for a BFCM sprint and by day 6 for a flows build (final by day 10). Revisions come back within 1 business day. To have BFCM emails final by Fri, Nov 20, book by Fri, Oct 30.
What do you need from us?
One written brief (about 15 minutes): your offer and dates, products to feature, brand voice, discount codes, exclusions and any rules you follow. Plus timely comments on the drafts.
Can you guarantee results?
No, and be wary of anyone who does before seeing your account. I guarantee the process: on-brief copy, two revision rounds and the delivery dates above.
We sell supplements. Is the copy compliant?
I write within structure/function language ("supports," "helps," "promotes"), add the FDA/DSHEA disclaimer where needed, and never write fake reviews, fake countdowns or made-up stock limits. The checklist I use is on page 24 of the samples PDF. I'm not a lawyer, so if you're in a regulated category, have your own counsel review final copy.
Do you write SMS?
Yes. SMS copy is written for profiles who've given SMS consent: your brand name first, opt-out language in every message, and send times that respect quiet hours. Your SMS platform does the sending.
Do you use AI?
Yes, as a tool: for research, organizing your brief and generating extra subject-line options to choose from. I write and edit every email myself and check each one against your brief before you see it.
Who owns the copy?
You do, once the project is paid in full.
What happens after the project?
Nothing, unless you want it to. If you'd like ongoing help, monthly plans start at $1,500/month, and I'll send the details in writing.
What's your refund policy?
Your deposit is fully refundable until I deliver the first draft. After drafts are delivered, each package includes two revision rounds; if the final copy still isn't right after those, I'll refund 50% of the remaining balance. No refunds based on email results.
